Terms and Conditions

1. General Terms
By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.

2. Product Information
We strive to provide accurate product descriptions, images, and details. However, we cannot guarantee that all descriptions, images, or prices are entirely accurate, complete, or error-free. We reserve the right to correct any errors at any time.

3. Orders and Payments

  • Orders are processed once payment has been successfully completed.

  • We accept payments through various secure methods.

  • Prices are subject to change without prior notice.

  • All taxes and shipping costs will be clearly stated before checkout.

4. Shipping and Delivery

  • We offer fast shipping with most orders processed within 24-48 hours.

  • Delivery times vary depending on your location, but we aim to deliver within 3-5 business days.

  • If there is a delay or issue with your order, please contact us immediately at 📧 admin@al-fatiha.co.uk.

5. Return and Refund Policy

  • You can return any items within 7 days of receiving your order.

  • Returns must be made in the original condition and packaging.

  • You can contact us at 📧 admin@al-fatiha.co.uk to initiate a return.

  • Shipping costs for returns are the responsibility of the buyer, unless the item is damaged or incorrect.

6. Privacy and Data Protection

  • We respect your privacy and protect your personal information.

  • Your data will only be used for processing orders and providing customer service.

  • We do not share your personal information with third parties unless required by law.

7. Limitation of Liability

  • We are not responsible for any damages or losses arising from the use of our products or website.

  • Our liability is limited to the value of the product purchased.

8. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Please review them regularly to stay informed of any changes.

9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the country in which our business operates.