FAQs

1. How can I place an order?
To place an order, simply browse our products, select the items you'd like to purchase, and proceed to checkout. You can complete your order by entering your shipping information and selecting your preferred payment method.

2. What payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit cards, PayPal, and other trusted payment gateways.

3. How long will it take for my order to arrive?
Orders are typically processed within 24-48 hours. Delivery times vary depending on your location, but we aim to deliver within 3-5 business days. You will receive tracking information once your order has been shipped.

4. Can I change or cancel my order?
Once an order is placed, we begin processing it immediately. However, if you wish to change or cancel your order, please contact us as soon as possible at 📧 admin@al-fatiha.co.uk. We will do our best to accommodate your request before the order is shipped.

5. Do you offer international shipping?
Currently, we offer shipping to selected countries. Please check our shipping policy for more details on international shipping availability.

6. How can I track my order?
Once your order has been shipped, you will receive an email with tracking details. You can use this tracking number to monitor your order's status.

7. What is your return policy?
We offer a 7-day return policy. If you're not satisfied with your purchase, you can return the item within 7 days of receiving it. Please ensure the item is in its original condition and packaging. For returns, please contact us at 📧 admin@al-fatiha.co.uk.

8. How do I initiate a return?
To initiate a return, simply email us at 📧 admin@al-fatiha.co.uk within 7 days of receiving your order. We will provide you with the necessary instructions to return your item.

9. Are the items in your store authentic?
Yes, all of our products are 100% authentic. We carefully select each item to ensure the highest quality.

10. How do I contact customer support?
You can reach our customer support team by emailing us at 📧 admin@al-fatiha.co.uk. We are available 24/7 and will respond to your inquiries as soon as possible.